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Step Together is a helpline and digital support service for people looking for advice on how to best support and protect someone from involvement in violent extremism (using violence for social, political or ideological change).

We provide a safe space where key support networks can talk through their concerns and find information on how they can help others.

Our trained case workers are here to answer your questions, Monday-Friday 9am to 5pm.

• Phone: 1800 875 204 (free call)
• Email: contact@steptogether.gov.au
• Chat: Access online chat

Learn more about What is Step Together.

Violent extremism is a willingness to use unlawful violence, or support the use of unlawful violence by others, to promote a political, ideological or religious goal.

It exists along a spectrum from passive support to active promotion of violence towards ideological goals.

There are a number of reasons people become radicalised and then extremists, and the causes are complex and unique to every individual. There is no one pathway to violent extremism although it’s often set in motion through a desire for social connection.

Learn more about violent extremism.

Countering Violent Extremism (CVE) works to reduce the risk of politically, ideologically or religiously motivated violence. CVE is distinct from, but also complements, law enforcement approaches.

CVE aims to reduce the likelihood of violent extremism by providing early intervention and support to individuals to address social, psychological or behavioural issues. It also aims to reduce the harmful consequences of violent extremism for society more broadly by building community cohesion and preparedness.

Step Together's primary focus is on diverting individuals away from violent extremism. We also support individuals in disengaging from violent extremism if they have already headed down that path. Unlike 'deradicalisation' programs, we don’t argue ideology or police thought, but support individuals to move towards safe and healthy life pathways.

Learn more about violent extremism.

Our helpline is staffed by a team of qualified case workers, specialising in family and community support. They are supervised by a Senior Case Manager, with expertise in Countering Violent Extremism (CVE) engagement and intervention.

Visit Understanding Violent Extremism to learn more about what Countering Violent Extremism (CVE) is.

If you contact Step Together, you are in control of how much information you choose to share.

Providing some information may be necessary in order to get the help you need, but this information is classified as personal information and is stored securely in line with the Department of Communities and Justice’s Privacy Management Plan.

Calls are recorded and stored securely and may be used for duty of care, quality and training purposes. Information may be disclosed to third parties for reports of criminal offences, risk to minors or other risk to safety. We are also obliged to report serious indictable offences as per section 316 of the Crimes Act 1900.

More information on privacy and rights can be found in the Department of Communities and Justice Privacy Management Plan available in the Step Together Privacy Notice.  

Any information we collect is used to give you the best possible assistance with your query and is held in accordance with NSW privacy legislation.

As an early intervention service that seeks to provide information and referrals, you can seek information and support from Step Together in a safe and supportive space. You can also request that your identity not be recorded.

However, if we become aware of a serious threat to life, health or safety of yourself or others, or the risk of significant harm to a minor, we will encourage you to contact emergency services or the police and we may need to as well.  We are also obliged to report serious indictable offences as per section 316 of the Crimes Act 1900.

More information is available in the Step Together privacy notice.

No, unlike the National Security Hotline, Step Together is not a reporting service.

We exist to provide help and referrals to services that can assist people who may know someone vulnerable to violent extremism. By helping the support networks of vulnerable people such as family and friends, we provide an early intervention countering violent extremism service that aims to stop people going down the path to violent extremism before it goes too far.

If you believe you have information about terrorist threats you should call the National Security Hotline.

If you believe that someone you know is likely to commit a terrorist act imminently, you must call 000 and ask for the Police.

If someone indicates they are going to harm themselves or other people, and is planning or intending to commit a violent act, this should be taken very seriously and must be acted upon immediately. Please call triple zero (000) as soon as possible.

Freecall 000 immediately to reach police, ambulance or fire services if:

• Someone is seriously injured or in need of urgent medical help
• Someone indicates they are going to harm themselves or other people, and is planning or intending to commit a violent act
• Your life or property is being threatened.
• You just witnessed a serious accident or crime
• Someone is threatening self-harm or suicide (you may also want to take them to hospital)

For more informaiton visit our In an Emergency.

To initiate a session with a case worker, a caller should (if possible) advise on their preferred language. The helpline case worker will then place the caller on hold and contact the Translating and Interpreting Service (TIS).

The helpline case worker will then reconnect with the caller and the interpreter in a conference call. Alternatively, someone can contact the interpreter first, who can then call the case workers to begin the session.

Our support and advice is most effective when the case worker and caller can communicate as honestly as possible. While we acknowledge that this could sometimes feel awkward when a translator is involved, we encourage you to be as open as you can in order to get the most out of the session.

TIS officers are bound by privacy legislation to protect clients’ rights. The usual risk assessments and ethics of providing support apply.

Yes, our helpline case workers are experienced in working with clients through the National Relay Service (NRS).

They will work with the relay officer to provide support and are conscious of obstacles facing people with a disability. They will use a person-centred, strength-based approach to suit their needs.

A case worker will work to get the most out of the session by communicating as openly and directly as possible, almost as if the relay officer is not involved.

NRS officers are bound by privacy legislation to protect clients’ rights. The usual risk assessments and ethics of case work apply.