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Support Services
For additional services that you can go to for help, please see the following organisations that can support you, those you care about, and your community.
To report a crime or serious emergency, visit In an Emergency.
Welfare and Community Services
Infoxchange Service Seeker
Is Australia's most extensive electronic health, welfare, and community services directory.
Provides up-to-date information across a number of classifications including; aged, counselling, disability, drug and alcohol, education and training, employment, family, financial, health, housing, law, multicultural, recreation and youth.
- Website: www.serviceseeker.com.au
Australian Red Cross
The Australian Red Cross helps people in tough times with emergency relief, community services, migration support, first aid training, and international aid. With over 20,000 volunteers, they are part of the world's largest humanitarian network.
Provides information for supporting communities, families and friends after a distressing event has happened.
- Website: https://www.redcross.org.au/
- Phone: 1800 733 276
St Vincent de Paul Society
The St Vincent de Paul Society, also known as Vinnies, helps people in immediate crisis across Australia with food, clothing, housing, and social justice advocacy. They support the most vulnerable in our communities and can provide referrals as needed to other helpful services.
- Website: https://www.vinnies.org.au/
- Phone: 13 18 12
Children and parents
Kids Helpline
The Kids Helpline is a free, private, and confidential 24/7 phone and online counselling service for young people aged 5 to 25 in Australia. Qualified counsellors are available anytime to help with an issue.
- Website: https://kidshelpline.com.au/
- Phone: 1800 551 800
Parent Line
Parent Line services across Australia provide support and advice for parents and caregivers. This may include parenting advice, behaviour support, health guidance, access to resources like webinars and local services and more.
Refer to your local state and territory for more specific information.
Australian Capital Territory
Parentline ACT
- Website: http://parentlineact.org.au/
- Phone: (02) 6287 3833
New South Wales
Parentline NSW
- Website: https://www.parentline.org.au/
- Phone: 1300 1300 52
Northern Territory and Queensland
Parentline
- Website: https://parentline.com.au/
- Phone: 1300 301 300
South Australia
The Child and Family Health Service (CaFHS) Parent Helpline
- Website: https://www.cafhs.sa.gov.au/services/parent-helpline
- Phone: 1300 364 100
Tasmania
Parent Line
- Website address: https://www.health.tas.gov.au/health-topics/child-and-youth-health/child-health-and-parenting-service-chaps/parent-line
- Phone: 1300 808 178
Victoria
Parentline
- Website: https://services.dffh.vic.gov.au/parentline
- Phone: 13 22 89
Western Australia
Ngala Parenting Line
- Website: https://www.ngala.com.au/parenting-line/
- Phone: 1800 111 546 or (08) 9368 9368
Child Protection Helpline
The Child Protection Helpline can be used to report your concern if a child is at risk of abuse, neglect or significant risk of harm.
Refer to your local state and territory for more specific information.
Australian Capital Territory
ACT Child and Youth Protection Services
- Phone: 13 22 81
New South Wales
Child Protection Helpline
- Phone: 13 21 11
Northern Territory
Child Protection Hotline
- Phone: 1800 700 250
Queensland
Child Safety After Hours Services Centre
- Phone: 1800 177 135
South Australia
Child Abuse Report Line (CARL)
- Phone: 13 14 78
Tasmania
Child Safety Services
- Phone: 1300 737 639
Victoria
Child Protection Emergency Service
- Phone: 13 12 78
Western Australia
Child Protection Helpline
- Phone: 1800 273 889
Crime and victims support
Anti-Discrimination, Human Rights and Equal Opportunity
These organisations across Australia work to promote equality and prevent discrimination. They offer support and advice to individuals experiencing discrimination, conduct investigations, promote public awareness, and work towards creating inclusive communities.
Refer to your local state and territory for more specific information.
Australian Capital Territory
Australian Human Rights Commission (AHRC)
- Website: https://humanrights.gov.au/
- Phone: 1300 369 711
New South Wales
Anti-Discrimination NSW
- Website: https://antidiscrimination.nsw.gov.au/
- Phone: 1800 670 812 or (02) 9268 5544
Northern Territory
Northern Territory Anti-Discrimination Commission
- Website: https://adc.nt.gov.au/
- Phone: 1800 813 846 or (08) 8999 1444
Queensland
Queensland Human Rights Commission (QHRC)
- Website: https://www.qhrc.qld.gov.au/
- Phone: 1300 130 670
South Australia
Equal Opportunity SA (EOSA)
- Website: https://www.equalopportunity.sa.gov.au/
- Phone: (08) 7322 7070
Tasmania
Office of the Anti-Discrimination Commissioner
- Website: https://www.antidiscrimination.tas.gov.au/
- Phone: 1300 305 062 or (03) 6165 7515
Victoria
Victorian Equal Opportunity and Human Rights Commission
- Website: https://www.humanrights.vic.gov.au/
- Phone: 1300 292 153
Western Australia
Equal Opportunity Commission Western Australia
Crime Stoppers
Use Crime Stoppers to report actual or suspected criminal information confidentially.
- Phone: 1800 333 000
Domestic Violence and Sexual Assault
1800RESPECT
National Domestic, Family and Sexual Violence Counselling Service
24/7 telephone and online crisis support, information and immediate referral to specialist counselling for anyone in Australia who has experienced or been impacted by sexual assault, or domestic or family violence.
- Website: https://www.1800respect.org.au/
- Phone: 1800 737 732
Police Assistance Line
Use the Police Assistance Line to report a crime, or seek support for victims of crimes (aside from life threatening or time critical emergencies).
- Phone: 131 444
Victim of Crime - Access and Support Lines
Need support? Each state and territory in Australia offers dedicated services for victims of crime.
Refer to your local state and territory for more specific information.
Australian Capital Territory
Victim Support ACT
- Website: https://www.hrc.act.gov.au/victim-support
- Phone: 1800 8222 72 or (02) 6205 2222
New South Wales
Victims Services NSW
- Website: https://victimsservices.justice.nsw.gov.au/
- Phone: 1800 633 063
Northern Territory
Victims of Crime NT
- Website: https://victimsofcrime.org.au/
- Phone:
(08) 8941 0995 (Darwin)
(08) 8952 4466 (Alice Springs)
Queensland
Victim Assist Queensland
South Australia
Victims of Crime South Australia
- Website: https://www.voc.sa.gov.au/
- Phone: (08) 7322 7007
Tasmania
Victims Support Services
- Website: https://www.justice.tas.gov.au/victims/services/victims-of-crime-service
- Phone: 1300 300 238
Victoria
Victims of Crime
- Website: https://www.victimsofcrime.vic.gov.au/
- Phone: 1800 819 817
Western Australia
Victim Support Service
Cyber Security
eSafety Commissioner
Helping Australians stay safe online with practical advice for all ages.
- Website: https://www.esafety.gov.au/
Australian Signals Directorate (ASD) – Cyber Security for Parents and Carers
A trusted guide to help parents and carers protect their children online.
Cybermarvel
Tips and tools to help families stay safe in the digital world.
This is a joint initiative of the NSW, VIC, TAS, ACT, SA and NT education departments.
The Kids Research Institute Australia (formerly Telethon Kids Institute)
A leading research institute improving children’s health and wellbeing through science.
Simple and practical cyber safety tips to help kids stay safe online.
Education and schools
The Department of Education's website provides information on multicultural education and initiatives to promote understanding, diversity, and inclusion in schools.
Department of Education
- Website: https://www.education.gov.au/
Government support
Centrelink
Centrelink provide social security payments and services to Australians. These payments or service may relate to raising kids, living arrangements, ageing, work, education and more.
Government Services
Each state and territory in Australia has a service portal (e.g. Service NSW, Service Tasmania) offering a wide range of government services, such as vehicle registration, licensing, and health services, providing residents with convenient access to essential information and transactions.
Refer to your local state and territory for more specific information.
Australian Capital Territory
Access Canberra
- Website: https://www.accesscanberra.act.gov.au/
- Phone: 13 22 81
New South Wales
Service NSW
- Website: https://www.service.nsw.gov.au/
- Phone: 13 77 88
Northern Territory
Northern Territory Government – Online government services
- Website: https://service.nt.gov.au/homepage
- Phone: 08 8999 5511
Queensland
Queensland Government - Service Finder
- Website: https://www.qld.gov.au/services
- Phone: 13 74 68
South Australia
Service SA
- Website: https://www.sa.gov.au
- Phone: 13 10 84
Tasmania
Service Tasmania
- Website: https://www.service.tas.gov.au/
- Phone: 1300 13 55 13
Victoria
Service Victoria
- Website: https://service.vic.gov.au/
- Phone: 132 842
Western Australia
Service WA
Legal Aid
Legal Aid offers free or low-cost legal advice and support for people facing legal issues or needing representation.
Refer to your state or territory’s Legal Aid service for local support.
Australian Capital Territory
Legal Aid ACT
- Website: https://www.legalaidact.org.au
- Phone: 1300 654 314
New South Wales
Legal Aid NSW
- Website: https://www.legalaid.nsw.gov.au
- LawAccess NSW phone number: 1300 888 529
Northern Territory
NT Legal Aid Commission
- Website: https://www.legalaid.nt.gov.au
- Phone: 1800 019 343
Queensland
Legal Aid Queensland
- Website: https://www.legalaid.qld.gov.au
- Phone: 1300 651 188
South Australia
Legal Services Commission of SA
- Website: https://lsc.sa.gov.au
- Phone: 1300 366 424
Tasmania
Legal Aid Commission of Tasmania
- Website: https://www.legalaid.tas.gov.au
- Phone: 1300 366 611
Victoria
Victoria Legal Aid
- Website: https://www.legalaid.vic.gov.au
- Phone: 1300 792 387
Western Australia
Legal Aid WA
- Website: https://www.legalaid.wa.gov.au
- Phone: 1300 650 579
Mental health, health and wellbeing
Mental health support is available across Australia. Whether you're in a city or rural area, support is always available—confidential, compassionate, and just a phone call away.
Mental health support
Beyond Blue Support Service
Beyond Blue Support Service is a mental wellbeing support service.
- Phone: 1300 224 636
Lifeline Australia
Lifeline Australia is for national suicide prevention service crisis support.
- Phone: 13 11 14
Mensline Australia
Mensline is a professional phone counselling and online support and information helpline for Australian men.
- Phone: 1300 78 99 78
Mental Health Support Lines
If you're feeling overwhelmed, anxious, or just need someone to talk to, help is available.
Every state and territory in Australia has a free mental health phone line you can call anytime for support, advice, or to find the right service for you.
Australian Capital Territory
Access Mental Health
- Website: https://www.canberrahealthservices.act.gov.au/services-and-clinics/services/access-mental-health
- Phone: 1800 629 354 or (02) 6205 1065.
New South Wales
NSW Mental Access Line
- Website: https://www.health.nsw.gov.au/mentalhealth/Pages/mental-health-line.aspx
- Phone: 1800 011 511
Northern Territory
Top End Mental Health Service
- Website: https://nt.gov.au/wellbeing/mental-health/hospital-mental-health-services/top-end
- Phone: 1800 682 288
Queensland
Queensland Government – Mental Health and Wellbeing services
South Australia
Mental Health Triage Service
- Phone: 13 14 65
Tasmania
Mental Health Services Helpline
Victoria
Better Health
- Website: https://www.betterhealth.vic.gov.au/servicesandsupport/mental-health-services
- Phone: 1300 650 172 or +61 3 9096 0000
Western Australia
Mental Health Emergency Response Line (MHERL)
- Metro, Peel and Rurallink phone numbers:
- Metro: 1300 555 788
- Peel: 1800 676 822
- Rurallink (for rural areas): 1800 552 002
Suicide Call Back Service
Suicide Call Back Service is a counselling helpline for anyone affected by suicide.
- Website: https://www.suicidecallbackservice.org.au/
- Phone: 1300 659 467
National Alcohol and Other Drug Hotline
Step Together have referred people to the National Alcohol and Other Drug Hotline.
- Hotline: 1800 250 015
The hotline:
- Provide free and confidential advice about alcohol and other drugs for individuals, family and friends, general practitioners, other health professionals, business and community groups.
- Automatically directs the caller to the Alcohol and Drug Information Service in their state or territory.
Housing and homelessness
Housing Australia
- Website: www.housingaustralia.gov.au
- Phone: 1800 549 767
Housing Australia supports access to affordable and social housing. They can help with general housing enquiries, The Home Guarantee Scheme and affordable housing programs.
Homelessness Support Services
If you are without a safe place to stay or worried about losing your home, help is available. Every state and territory in Australia has a free service you can call to get support, find emergency accommodation, or connect with housing services.
Refer to your local state and territory for more specific information.
Australian Capital Territory
OneLink
- Website: https://www.onelink.org.au/
- Phone: 1800 176 468
New South Wales
Link2Home
- Website: https://www.nsw.gov.au/housing-and-construction/social-affordable/emergency-housing/homelessness
- Link2Home Homelessness phone: 1800 152 152
- Link2Home Veterans and Ex-Service phone: 1800 326 989
Northern Territory
ShelterMe
- Website: https://shelterme.org.au/
- Phone: (08) 8985 4389
Queensland
Homeless Hotline
- Website: https://www.qld.gov.au/housing/emergency-temporary-housing/homeless-persons-information-qld
- Phone: 1800 474 753
South Australia
Homeless Connect SA
- Website: https://www.homelessconnectsa.org/
- Phone: 1800 003 308
Tasmania
Housing Connect
- Website: https://www.homestasmania.com.au/housing-and-homelessness/housing-connect
- Phone: 1800 800 588
Victoria
Crisis and Emergency Accommodation Line
Western Australia
Entrypoint Perth
- Website: https://www.entrypointperth.com.au/
- Phone: 1800 124 684 or (08) 6496 0001.
Last updated:
The Department of Home Affairs and the NSW Department of Communities and Justice acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their Elders past and present.
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